Any Draw Software

Embedding MS Word, Excel and PowerPoint with Edraw Office Viewer Component

FAQ

Q. I purchased a product in the past and can’t find my unlock code. What should I do?
A. Send us a mail with your user id and register info to get serial again. We will then email your unlock code to you as soon as possible.

Q. I cannot download your product.
A. If you cannot download the executable file from Any Draw, please try different download sites listed at the download page. If you continue to have difficulty please e-mail Technical Support with a detailed explanation of the error you are receiving.

Q. What is included with my product license?
A. Before using our product you agreed to abide by the terms of our product license agreement. Our Single User license allows one user to install the product on two computers as long as that user is the only user of the software. (For example, you could install on your product on a laptop and your home computer.)

Q. What's different between Site License and Single User License?
A. The Single User License can only be installed for a user. But the Site License can be installed in a wide site range or a company. We also provide a custom version (include the install file and license information) for a site license. You can get a volume licensing according to your seats.

Q. Sales Tax and VAT (Value Added Tax) Fees
A. The product price has included the sales tax and VAT fees. We will pay the fees for you.

Q. How to get receipt/invoice?
A. After ordering we can get your receipt online at http://www.regnow.com/cs/orderStatus. At that link, the customer will be asked to enter the last 5 digits of their credit card number and their email address to reach the receipt. If the order was not paid by credit card then the customer should contact orders@regnow.com for assistance. We will respond you in one business day.

Q. Customer inquiries about CDs?
A. Customers should allow 1-2 weeks to receive CDs sent to the US or Canada. All other locations should allow 2-3 weeks. If the customer has not received their CD after allowing adequate time for shipping then please ask the customer to contact our Customer Service Team (orders@regnow.com) so that we may verify their shipping address and assist them in receiving their CD.

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